The project, which is part of a pro bono programme by the Operational Research (OR) Society and contributed to by Simul8 and AtkinsRéalis, will enable frontline staff at the NSPCC to respond quickly and efficiently to members of the public or professionals who contact the charity with concerns about a young person’s welfare. Ultimately, this will result in the charity being able to support more children through their vital work in keeping young people safe.
The NSPCC Helpline responds to around 75,000 contacts a year and, on average, over 200 worried adults a day contact the charity about children who desperately need help to protect them. In order to maximise response times and meet increasing demand, the NSPCC reached out to the OR Society for support. Working with volunteers from AtkinsRéalis, the NSPCC used Simul8 to deploy a simulation-powered digital twin to redefine its resource planning processes and optimise its responses to calls and online contacts.