Payment plans and breaks, debt support, up to 70% off bills, as well as support if you’re a single occupier, or have a large family or medical condition that requires water usage – are some of what the company offers it’s 4.6m customers.
It’s encouraging its people to also make family, friends and others aware of the support – as it’s committed to having no one worry about paying their water bill.
Mark Grice, Severn Trent External Relations Manager said: “If people need help with their water bill, then we’re clear we’re here to help. My team are out and about every single day committed to meeting people in local communities and helping make things that little bit more manageable. We know that life is ever changing; people need support at different points and financial circumstances can change – which is why people need to know what’s available to them, especially in light of other bill increases and financial strains households are currently facing.”
Severn Trent’s financial support includes:
- Big Difference Scheme: Save up to 70% on your bill if your income is below £23,492.
- WaterSure: Cap your bills if you have a low income, a medical condition requiring additional water use, or a large family.
- Debt Support: Get help paying off debt on your account, up to £20 a month.
- Water Direct: Pay your bill through benefits if you receive income support, jobseeker's allowance, universal credit, pension credit, or employment support allowance.
- Flexible Payment Plans: Spread out your payments to make them more manageable.
- Single Occupier Tariff: If you live alone and can't have a meter fitted, you may benefit from a lower tariff.
Mark continues: “For many, it’s simply being able to spread payments out to make it more manageable or going on to a water meter. But for some, it could mean 70% off their total bill or support through our Customer Assistance Scheme offering tailored income maximisation, debt advice or even help with the purchase of essential household items.
“We want people to reach out, as a quick chat to me and my team could make a big difference and take some of that worry away.”
Severn Trent has one of the lowest bills in the industry and it acknowledges that customers need support and will help where it can.
The company encourages its customers, and their friends, family and friends and neighbours – to explore the options available, as there’s things in place to make paying bills easier.
All the information on how to people can get help with bills can be found over at stwater.co.uk/help.